Overview
Our refund and returns policy covers a period of 30 days from the date of purchase. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and as new condition or, in at least in the same condition that you received it, depending on other events. If relevant, it must also be in the original packaging.
To complete your return, you need to provide a receipt or other proof of purchase.
There are certain situations where, if your request falls outside these criteria, we may consider partial refunds but (a) these will be worked out on a case-by-case basis and (b) we reserve the sole right to make to make the final decision on the request
Refunds
Once we receive and inspect your return item, we will send you an email to notify you if we agree to the refund and to inform you about next steps. If we agree to the refund, we will process it and a credit will be applied to your credit card or original method of payment, within a maximum of 14 days.
If you haven’t received a refund that we have agreed to, please take the following steps before contacting us:
- check your bank account, other payment account or credit card statement;
- contact your credit card company, payment provider or bank (it may take some time for them to post the refund, even if we have made it already);
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.
Exchanges
We only replace items if they are defective or damaged, not because you change your mind or you don’t like the product.
Shipping returns
To return your product, you should mail your product to the address specified by us.
Shipping costs are non-refundable.
If you return an item, you will be responsible for paying the shipping costs for the return. If we agree to replace the item, we will cover the cost of shipping the replacement item.
If you are returning items of significant value, you should consider using a trackable shipping service or purchasing shipping insurance.
Need help?
Contact us though the CONTACT page on this website (https://fotofacto.com/contact/).